DFO South Wharf is offering you an easy way to collect all your online purchases from the convenience of your car. It can be used for collecting products from our participating speciality stores such as fashion goods and household items.

The following retailers are offering Parcel Concierge:

• Merrell
• Platypus
• Skechers
• Timberland
• Vans

There is one Collection Points within the centre car park; simply follow the signage within the car park.

Collection point - Level 2 Car-park

For orders head to the multi level car-park from either Convention Centre Drive or Normandby Road. Follow the signs up to Level 2 car-park and park in one the 3 designated Parcel Concierge waiting bays and contact the centre of your arrival.

HOW DO I ACCESS PARCEL CONCIERGE?

Step 1: Visit the website of a participating store, add the products you would like to purchase to your cart, and during the check-out process, choose Parcel Concierge as the option for collection

Step 2: Pay for your order and allow processing time by the retailer

Step 3: You will be contacted electronically and notified that your order is ready for collection, and asked to select a time to collect your goods

Step 4: Arrive at your specified time and wait in the Parcel Concierge drive thru bay for your order to be delivered to you

Step 6: Drive away and enjoy your purchase