Centre & Tourist Services

At DFO South Wharf we are committed to offering the total shopping and dining experience and provide the following services to make your time at DFO enjoyable.

Tourist information 中文翻译

Tourist Services

Bus Tours

We are happy to welcome bus tour groups to DFO South Wharf.

Bookings are essential and should be made through our Centre Management office by calling (03) 9099 1111.

DFO Tourism Passport

The DFO Tourism Passport enables domestic and international visitors to access to over 30 exclusive offers and discounts on everything from fashion, accessories, homewares and more.

Our Passport is complimentary and available to visitors who reside more than 50km away.

Use the QR code or link below to find out if your are eligible to access the DFO South Wharf Tourism Passport.

Scan the QR Code or click below to sign up to the DFO Tourism Passport

South Wharf Tourism Passport

If you are eligible, access the passport on your phone, simply present the offer on your mobile phone to the staff member who will verify the offer.


1. Pre-register using the link above

2. Access the online Tourism Passport

3. Search and explore the offers available

4. Present the offer to the store staff

5. Redeem & save!

Your holiday just got better!


Tour Group Services

DFO South Wharf proudly partners with all travel professionals – from tour operators, school groups, community groups, MICE groups to destination management companies.

We look forward to working with you to create a memorable shopping experience.


*Complimentary Bus Bay

*DFO South Wharf Centre Directory

*DFO South Wharf Tourism Passport, access via QR Code at Customer Service or via this website.

To enquire or pre-book** please email [email protected]

**5 business days is required for pre-bookings.

Centre Services


For your convenience, you can find ATMs in the Centre, in the following locations:

Basement Level:
ANZ Bank - behind the escalator in the Food Court, in between Dolce Gelateria and Jooce Lab.

External (Ground):
DC - from the car park exit on Ground Level, walk left towards the Novotel Hotel. The ATM will be on your left, attached to the Urban Hub Food & Liquor store.

DFO Gift Gift Cards

How do I purchase a DFO Gift Card?

DFO Gift Cards can be purchased at each of our centres or online.

Visit our Customer Service Desk to purchase your Gift Cards in centre.
There is a maximum card value of $1,000.00 and the minimum is $10.00
An administration fee of $2.95 per card applies.
All Australian major credit cards are accepted as payment, fees apply for American Express and Union Pay.

Where can I use my Gift Card?

The Gift Card can be used at any store in-centre which accepts EFTPOS, at participating Vicinity Centres including DFO Brisbane, Essendon, Homebush, Moorabbin, Perth and South Wharf centres. Acceptance of the Gift Card is at the discretion of the individual store. Gift Cards are valid for 36 months from the date of purchase.

View Gift Cards Term & Conditions >

Credit Cards

Most major credit cards are accepted in stores. However, we recommend you check with individual stores prior to purchase.

Complimentary Wheelchair Hire

We offer complimentary use of wheelchairs (between the hours of 10:30am - 5:00pm) to make your visit a relaxed and comfortable one.

Customer Service Desk

The Customer Service Desk, located on the Ground Floor next to Oakley is the first point of contact for customers, retailers, venues and external contractors. Providing communication to the Centre Management Team and staff over weekend trading hours.

Food Court

There is one food court at DFO South Wharf offering customers a range of cuisines.

Whether you're after a quick bite, coffee and cake or a meal, our food outlets have something to suit all tastes.

The food court is open from 10.00am until 6.00pm from Saturday to Thursday and 10am – 9pm on Friday.

See Dining >

Lost and Found Property

Please contact the Customer Service Desk or Centre Management if you have lost or found an item in the Centre.

Luggage Storage

For a hands-free shopping experience, self-service smartelocke luggage lockers are available for hire and cater for small to large suitcase on wheels.

Located on the 1st level near our Tourist Lounge, across from JB HiFi.

(Items/luggage are unable to be held at the Customer Service desk)

Parents' Rooms

All of our toilet areas offer separate parents rooms with microwaves and change tables.

South Wharf Promenade

DFO South Wharf has direct access to the stunning South Wharf Promenade facing Melbourne's scenic Yarra River.

It offers a range of dining and entertainment options and is the perfect accompaniment to a long day's shopping.

Check out the South Wharf Promenade site for more details.