Centre & Tourist Services

At DFO South Wharf we are committed to offering the total shopping and dining experience and provide the following services to make your time at DFO enjoyable.

Tourist information 中文翻译

Tourist Services

Bus Tours

We are happy to welcome bus tour groups to DFO South Wharf.

Bookings are essential and should be made through our Centre Management office by calling (03) 9099 1111.

Tourism Discount Passport

DFO South Wharf offers Tourism Discount Passport which provides tourists with access to exclusive offers to tourist shoppers.*

The Tourism Discount Passport is available at the Customer Service Desk and Centre Management Office.

Located Ground Floor:

20 Convention Centre Place

South Wharf, VIC 3006

03 9099 1111

*To qualify, tourist shopper must reside 50km/31miles from DFO South Wharf.

A passport, driver’s license, boarding pass or hotel room key is required to redeem a Tourism Discount Passport.

Tour Group Services

DFO South Wharf proudly partners with all travel professionals – from tour operators, school groups, community groups, MICE groups to destination management companies.

We look forward to working with you to create a memorable shopping experience.


*Complimentary Bus Bay

*DFO South Wharf Centre Directory

*DFO South Wharf Tourism Discount Passport

*Tour Operators Benefits

To enquire or pre-book* please email DFO.SouthWharf@vicinity.com.au

5 working days is required for pre-bookings.

Centre Services


For your convenience, you can find ATMs in the Centre, in the following locations:

Basement Level:
ANZ Bank - behind the escalator in the Food Court, in between Dolce Gelateria and Jooce Lab.

Ground level:
DC Payments - opposite Converse (Authentic Factory Outlet).

External (Ground):
DC - from the car park exit on Ground Level, walk left towards the Novotel Hotel. The ATM will be on your left, attached to the Urban Hub Food & Liquor store.

Credit Cards

Most major credit cards are accepted in stores. However, we recommend you check with individual stores prior to purchase.

Complimentary Wheelchair & Pram Hire

We offer complimentary use of this equipment (between the hours of 10:30am - 5:00pm) to make your visit a relaxed and comfortable one.

Customer Service Desk

The Customer Service Desk, located on the Ground Floor next to Oakley is the first point of contact for customers, retailers, venues and external contractors. Providing communication to the Centre Management Team and staff over weekend trading hours.

Food Court

There is one food court at DFO South Wharf offering customers a range of cuisines.

Whether you're after a quick bite, coffee and cake or a meal, our food outlets have something to suit all tastes.

The food court is open from 10.00am until 6.00pm from Saturday to Thursday and 10am – 9pm on Friday.

See Dining >

Lost and Found Property

Please contact Centre Management if you have lost or found an item in the Centre.



For a hands-free shopping experience, self-service smartelocke luggage lockers are available for hire and cater for small to large suitcase on wheels.

Located on the 1st level near our Tourist Lounge, across from JB HiFi.

(Items/luggage are unable to be held at the Customer Service desk)

Parents' Rooms

All of our toilet areas offer separate parents rooms with microwaves and change tables.

South Wharf Promenade

DFO South Wharf has direct access to the stunning South Wharf Promenade facing Melbourne's scenic Yarra River.

It offers a range of dining and entertainment options and is the perfect accompaniment to a long day's shopping.

Check out the South Wharf Promenade site for more details.


The team at the customer service desk on the Ground floor can order a Black & White Cab for you. Pick up location by the DFO bus drop off bay.